Warranty & Purchase Terms

• Warranty period: the manufacturer's warranty period, from one month up to 3 years. Details
• Immediate replacement: if a manufacturing defect appears at any time during the warranty, the product is replaced with a new one, no repair (except products that need software work). If no replacement is available, you get a full refund with no deductions. Details
• Returns: don't need it? Return it within 30 days of purchase, as long as it is sealed, unopened and complete. Details
• Inspecting the shipment: before you accept, look at the outer packaging. If the box is badly damaged (torn, wet, crushed or the tape is open) and shows signs of damage, refuse the shipment with the courier and call us right away on 01021625421. Don't open the product box before accepting. Details
• After delivery: if you open it and find damage or missing parts inside, call us within 48 hours on 01021625421 and keep the box and photos or an unboxing video. Details
• Not covered: misuse (burning, breaking, scratching, removing the warranty sticker), operating systems, software and generic accessories. Details
• Important: keep the Alfrensia warranty sticker on the product and all box contents to benefit from the agent's warranty. Details
• Payment & delivery: cash on delivery. Cairo, Giza & Alexandria within 2–3 business days, other governorates within 3–5 business days after order confirmation. Details
• Refunds: your money is back within 2 business days of receiving the product, by InstaPay, wallet or bank transfer. Details
• Your legal rights: all your rights under Egypt's Consumer Protection Law No. 181 of 2018 stay in full; the benefits above come on top. Details

Full warranty terms · Return policy · Shipping policy