Enjoy the strongest warranty in Egypt with ALFRENSIA
Welcome to the Warranty Terms page on our website.
This page aims to clarify the warranty conditions related to the products purchased through our website and to define the responsibilities of both the company and the customer regarding the products warranty.
Please read these terms carefully before purchasing any product from our site, as the process of purchasing the product from our site means that you fully agree to these terms.
Please note that these Terms may change from time to time, and any updates will be posted on this page, so please check back periodically to ensure you are up to date with the latest Terms.
If you have any questions or concerns about the terms of the warranty, please feel free to contact our customer service team for further information and clarification.
Know your warranty rights
You have the right to replace the product immediately or refund its value immediately within one month from the date of purchase in the event of a defect.
You also have the right to recover the value of the product if it is not used within a month, provided that it is in its original condition, and the product has not been opened.
The goods according to the permission that you take upon your purchase are guaranteed for eleven months against manufacturing defects and not misuse (burning – breaking – scratching – removing the warranty sticker)
There is no warranty on operating systems, software and Generic accessories
To benefit from the agent’s guarantee – according to the agent’s terms – the accessories of the product must be kept complete. Warranty is the agent’s responsibility
Products belonging to Alfrensia Warranty. Make sure that our sticker is on the product
- Stay in the content with the guarantee of the French institution, many advantages that you will only find with us
- Enjoy the strongest guarantee in Egypt, an immediate replacement guarantee throughout the warranty period, meaning there is no maintenance or repair
- If a manufacturing defect appears with you, it will be replaced along if the alternative is available
- Enjoy the full warranty period approved by the manufacturer, which means the longest warranty period in Egypt, starting from one month to a maximum of 3 years.
- You have the right to replace or return the product within a month without reasons from the date of purchase, provided that the product is in its original condition (the product has not been opened).
- In the event that the product is not available, the full purchase value will be refunded without deducting any money
- Make sure to have the French Foundation’s guarantee sticker to enjoy the strongest warranty in Egypt