Steelseries Prime Plus Wired Gaming Mouse

Warranty & Purchase Terms

• Warranty period: the manufacturer's warranty period, from one month up to 3 years.
• Immediate replacement: if a manufacturing defect appears at any time during the warranty, the product is replaced with a new one, no repair (except products that need software work). If no replacement is available, you get a full refund with no deductions.
• Returns: within 30 days of purchase, if the product is in the same condition with all its contents.
• Receiving your order: check the shipment on delivery; if anything is damaged or missing, contact us within 24 hours and keep the box and photos.
• Not covered: misuse (burning, breaking, scratching, removing the warranty sticker), operating systems, software and generic accessories.
• Important: keep the Alfrensia warranty sticker on the product and all box contents to benefit from the agent's warranty.
• Payment & delivery: cash on delivery. Cairo, Giza & Alexandria within 1–3 business days, other governorates within 3–6 business days after order confirmation.

Full warranty terms · Return policy · Shipping policy