Enjoy the strongest warranty in Egypt with ALFRENSIA
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Welcome to the Warranty Terms page on our website.
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This page aims to clarify the warranty conditions related to the products purchased through our website and to define the responsibilities of both the company and the customer regarding the products warranty.
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Please read these terms carefully before purchasing any product from our site, as the process of purchasing the product from our site means that you fully agree to these terms.
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Please note that these Terms may change from time to time, and any updates will be posted on this page, so please check back periodically to ensure you are up to date with the latest Terms.
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If you have any questions or concerns about the terms of the warranty, please feel free to contact our customer service team for further information and clarification.
Warranty period
The warranty period is the manufacturer’s warranty period, from one month up to 3 years, and is printed on your invoice.
See also: Immediate replacement · Your rights by law
مدة الضمان
مدة الضمان هي نفس مدة ضمان الشركة المصنعة، من شهر ولحد 3 سنين، ومكتوبة على الفاتورة.
اقرأ كمان: استبدال بجديد فورًا · حقوقك بالقانون
Immediate replacement with a new unit
If a manufacturing defect appears at any time during the warranty, the product is replaced with a new one, no repair (except products that need software work). If no replacement is available, you get a full refund with no deductions.
See also: Warranty sticker · 30-day returns · Refunds
استبدال بجديد فورًا
لو ظهر عيب صناعة في أي وقت طول فترة الضمان، المنتج بيتغير بجديد من غير صيانة أو تصليح (ما عدا المنتجات اللي محتاجة شغل سوفت وير). ولو البديل مش متوفر، بنرجعلك المبلغ كامل من غير خصم.
اقرأ كمان: ستيكر الضمان · استرجاع 30 يوم · رد المبلغ
What the warranty does not cover
Misuse (burning, breaking, scratching, removing the warranty sticker), operating systems and software, and generic accessories.
See also: Warranty sticker · Warranty period
الضمان لا يشمل
سوء الاستخدام (حرق – كسر – خدش – إزالة ستيكر الضمان)، وأنظمة التشغيل والبرامج، والإكسسوارات الـ Generic.
اقرأ كمان: ستيكر الضمان · مدة الضمان
Warranty sticker and box contents
Keep the Alfrensia warranty sticker on the product and all box contents to benefit from our warranty and the agent’s warranty.
See also: Immediate replacement · What is not covered
ستيكر الضمان ومشتملات العلبة
حافظ على ستيكر ضمان المؤسسة الفرنسية على المنتج وعلى كل مشتملات العلبة علشان تستفيد من الضمان وضمان الوكيل.
اقرأ كمان: استبدال بجديد فورًا · الضمان لا يشمل
Products belonging to Alfrensia Warranty. Make sure that our sticker is on the product
Immediate replacement warranty
The product is replaced with a new one without maintenance or repair work for damaged products, other than products that need software work.
Your warranty is complete and solid
The warranty period is the warranty period approved by the manufacturer,
with a maximum of 3 years
Warranty request
Send your order or invoice number, the product and a short description (photos help) on WhatsApp.
ابعت رقم الأوردر أو الفاتورة واسم المنتج ووصف مختصر للمشكلة (والصور بتساعد) على واتساب.