Your rights are protected, and with us you get more

30-day returns (instead of 14)

Don’t need it? Return it within 30 days of the purchase date, as long as it is sealed and unopened, complete, in its original box. Shipping both ways for a change of mind is paid by the customer.

See also: How to return · Inspecting your shipment

Money back in 2 business days

Your money is back within 2 business days of us receiving and checking the product (the law allows 7), by InstaPay, mobile wallet or bank transfer in your name. You get the transfer reference on WhatsApp. We never ask for card numbers or codes.

See also: How to return · Your rights by law

Defective, damaged or wrong item

Refuse a shipment whose outer box is badly damaged. If you find damage, missing parts or a wrong item after opening, call us within 48 hours on 01021625421: we cover all shipping and replace or refund, as you prefer. Manufacturing defects during the warranty: new unit, no repair.

See also: Inspecting your shipment · After delivery · Immediate replacement

How to return or exchange

1. Send your order or invoice number on WhatsApp 01021625421.
2. We arrange a courier pickup, or you drop it at our branch (Technology Mall, Nasr City, 1st floor, shop 221).
3. We check it and refund or exchange.

Not returnable: opened or used products (unless defective), software and operating systems, and products marked “non-returnable” on their page.

See also: Refunds · 30-day returns