Terms and Conditions of Use and Sale
Last Updated: December 2025
1. Introduction and Legal Framework
1.1. Agreement Parties
These Terms and Conditions (“Terms”) constitute a legally binding agreement between:
- The merchant: Alfrensia – Al Moasasah Al Faransia for Computers – French Establishment, engaged in the retail sale of computers, laptops, PC components, spare parts and gaming accessories within the Arab Republic of Egypt, duly registered under applicable Egyptian laws (commercial register, tax card and VAT registration as required).
- The user/customer: Any natural or legal person who accesses or uses the website www.alfrensia.com (“Website”) or purchases any products offered on it, and who qualifies as a “consumer” under Egyptian Consumer Protection Law No. 181 of 2018 where applicable.
1.2. Governing Laws
These Terms are governed by and interpreted in accordance with:
- Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations, including rules on distance contracts, e‑commerce, return and exchange rights and durable goods warranties.
- Egyptian Personal Data Protection Law No. 151 of 2020 and its implementing regulations, regarding collection and processing of personal data electronically.
- Applicable Egyptian tax and commercial laws, including VAT rules and electronic invoicing requirements, where relevant to e-commerce businesses.
1.3. Acceptance of Terms
By accessing, browsing or using this Website, or by placing an order through it, you acknowledge that you have read, understood and agreed to be bound by these Terms and by the Privacy and Cookies Policy incorporated herein by reference. If you do not agree, you must stop using the Website immediately.
2. Merchant Details and Contact Information
2.1. Merchant Details
- Trade name: Alfrensia – Al Moasasah Al Faransia for Computers – French Establishment.
- Website: https://www.alfrensia.com
- Registered address: Technology Mall, beside Al‑Serag Mall, Makram Ebeid, Nasr City, Cairo – First Floor, Shop 221, Arab Republic of Egypt.
- Sales and support email: [email protected]
- Online orders support: +20 1021625421
- Store inquiries: +20 1111421261
2.2. Transparency
Alfrensia undertakes to display clear and accurate information about the merchant’s identity and contact details on the Website, in line with the disclosure obligations for suppliers engaging in remote and electronic contracting under the Consumer Protection Law.
3. Eligibility, Account Registration and Security
3.1. User Requirements
By using this Website, you confirm that you:
- Are at least 18 years old and have full legal capacity to enter into binding contracts, or
- Are using the Website under the supervision and with the consent of a parent or legal guardian.
3.2. Account Integrity
When creating an account or placing an order, you agree to provide true, accurate, current and complete information (including name, address, email, and phone number) and to keep this information up to date.
3.3. Security
You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities occurring under your account. You must notify Alfrensia immediately of any unauthorized use or security breach.
3.4. Account Termination
Alfrensia reserves the right, at its sole discretion, to suspend or terminate any account or refuse any current or future use of the Website in the following cases, without prejudice to any other legal rights:
- Use of the Website for unlawful purposes or in breach of these Terms.
- Fraud, attempted fraud or abuse of payment methods, coupons, discounts or loyalty schemes.
- Providing false, inaccurate or misleading information, or impersonating third parties.
4. Products, Information, Pricing and Availability
4.1. Product Information
Alfrensia strives to present accurate and up-to-date information regarding products offered on the Website, including product name, brand, technical specifications, country of origin, warranty period, price and illustrative images. Minor differences in color or appearance may occur due to screen settings or manufacturer updates.
4.2. Pricing
All prices are displayed in Egyptian Pounds (EGP). Where applicable, Alfrensia will indicate whether prices are inclusive or exclusive of value added tax (VAT) and any other fees (such as delivery or installation), in accordance with Egyptian tax law and electronic invoicing rules.
4.3. Price Changes
The price and offers applicable are those displayed at the time you place your order, subject to acceptance and order confirmation as set out in Section 5. Alfrensia reserves the right to change prices, fees, promotions and product availability at any time, without affecting orders already confirmed.
4.4. Errors (Mispricing)
In case of an obvious and significant error in price, description or any other product information (mispricing or mislisting), Alfrensia reserves the right to:
- Correct the error and offer you the choice to proceed with the order at the correct price/description, or
- Cancel the order and refund any amounts already paid.
4.5. Availability
Displaying a product on the Website does not guarantee its continuous availability. If a product becomes unavailable after you submit an order, Alfrensia will inform you and may suggest alternatives or provide a full refund.
5. Orders, Contract Formation and Payment
5.1. Ordering Process
Steps to place an order:
- Select products and add them to your shopping cart.
- Review your cart, including quantities, prices and estimated delivery charges (if applicable).
- Enter your shipping and billing details.
- Choose a payment method.
- Review and accept these Terms and the Privacy & Cookies Policy.
- Click the “Place Order” / “Checkout” button.
5.2. Acknowledgement
After submitting your order, you will receive an acknowledgement (on-screen, by email, SMS or messaging app) confirming receipt of your order request. This acknowledgement does not constitute final acceptance.
5.3. Contract Formation
A binding sales contract between you and Alfrensia is formed only when:
- Alfrensia confirms the order explicitly (e.g. by email, SMS or phone), or
- Alfrensia dispatches the products to you and sends you a dispatch/shipping confirmation.
5.4. Payment Methods
Available payment methods (as displayed on the Website from time to time) may include:
- Cash on Delivery (COD).
- Bank transfer or Instapay.
- Mobile wallets (e.g. Vodafone Cash).
- Licensed online payment gateways and cards.
5.5. Special Orders
For certain orders (such as special orders or custom PC builds), Alfrensia may require a deposit or full prepayment, which will be clearly communicated before final confirmation.
5.6. Payment Security
All electronic payments are processed via third-party payment providers or banks that are responsible for the security of card and payment data. Alfrensia does not store full card numbers, CVV codes or other highly sensitive payment credentials, in line with data protection and payment security standards.
6. Shipping and Delivery within Egypt
6.1. Coverage
Alfrensia delivers to the Egyptian governorates supported by its logistics partners. Delivery areas, fees and approximate delivery timeframes are indicated during checkout or on a dedicated “Shipping & Delivery” page.
6.2. Timeframes
Delivery timeframes are estimates and are not guaranteed. They may be affected by logistics constraints, public holidays, peak seasons or force majeure events. Alfrensia will use reasonable efforts to ensure timely delivery.
6.3. User Responsibility
You are responsible for providing a complete and accurate delivery address and a valid phone number. If delivery fails due to incorrect information or repeated inability to reach you, Alfrensia may:
- Charge you for actual shipping/return costs; and/or
- Cancel the order and refund any prepaid amounts after deducting shipping costs, without prejudice to your statutory rights in case of defective or non-conforming products.
6.4. Inspection
Upon delivery, you are requested to inspect the shipment visibly (packaging integrity, number of items, model) and to notify the courier and/or Alfrensia immediately of any shortage or apparent damage so that it can be recorded and handled properly.
7. Returns, Exchanges and Refunds
Alfrensia applies the mandatory rights granted to consumers under Consumer Protection Law No. 181 of 2018 and its Executive Regulations to all distance and online sales.
7.2. Right of withdrawal within 14 days (no reason)
7.2.1. The consumer has the right to withdraw from the distance contract and to return or exchange products within 14 days from the date of receipt, without giving any reason, provided that:
- The product is in its original condition as received, unused and not installed (for hardware parts), and
- Original packaging, seals, labels, accessories and manuals are intact, and
- The product is not among the categories excluded by law from the right of withdrawal (e.g. custom‑made items produced to the consumer’s specification, software or digital codes once activated, certain personal/hygiene products that cannot be reused).
7.2.2. In such cases, Alfrensia will refund the product price within a reasonable period not exceeding 7 working days from the date of receiving and inspecting the returned product, using the same payment method where possible. Shipping costs may be deducted if the withdrawal is not due to an error by Alfrensia.
7.3. Defective, non-conforming or unfit products – 30 days
7.3.1. If, within 30 days from the date of receipt, the product:
- Shows a manufacturing defect,
- Does not conform to the specifications or description displayed on the Website, or
- Is not fit for the purpose for which such products are normally used or the purpose agreed with the consumer,
then the consumer is entitled to return or exchange the product.
7.3.2. In such cases, Alfrensia will bear all actual shipping and inspection costs and will, at the consumer’s choice and subject to technical assessment:
- Replace the product with an identical, defect‑free product (if available), or
- Replace it with an equivalent product of similar specifications and value if the exact model is unavailable, or
- Refund the full price paid without deduction, particularly if repair or replacement is impossible or would cause disproportionate delay or inconvenience to the consumer.
7.4. Durable goods and computer hardware warranty
7.4.1. Computers, laptops, monitors and PC hardware components (processors, motherboards, RAM, graphics cards, power supplies, etc.) are considered durable goods under the Consumer Protection Law and must be warranted against manufacturing defects for at least two years, unless the manufacturer provides a longer warranty.
7.4.2. Under the applicable warranty, and subject to the manufacturer’s/service center report, the consumer may be entitled to repair, replacement or refund, depending on the nature of the defect, its repetition and the possibility of repair, without bearing costs related to repairing manufacturing defects.
7.4.3. The warranty does not cover damage resulting from misuse, improper installation, operation under unsuitable electrical conditions, physical damage (breakage, burning), removal of warranty stickers or unauthorized modifications not carried out by the manufacturer or an authorized service center.
7.5. Exclusions from return and exchange
Return/exchange may be refused in the following cases where permitted by law:
- Products that cannot be returned to their original condition due to their nature (e.g. already‑activated digital software keys, opened licensed software where the seal is broken, or personal/hygiene items once opened).
- Products used or installed in a way that prevents their resale as new, in cases of withdrawal without defect within the 14‑day period.
- Products where damage or defect is clearly due to consumer misuse, negligence or tampering.
7.6. Return and exchange procedure
7.6.1. To request a return or exchange, the consumer should:
- Submit a request through their account on the Website (Return/Exchange Request form) indicating order number, product, reason and attaching photos/videos where applicable, or
- Contact Alfrensia customer service via email or phone/WhatsApp as published on the Website.
7.6.2. Alfrensia may request supporting evidence such as invoice, electronic order confirmation or payment proof before processing the request.
8. Invoices, Tax and Electronic Invoicing
8.1. Issuance
For each completed sale, Alfrensia will issue a tax/electronic invoice containing the mandatory data required by Egyptian Consumer Protection Law and VAT legislation (supplier details, consumer details where available, product description, price, tax, date, and method of payment).
8.2. Evidence
The consumer is entitled to receive a copy of the invoice in electronic or printed form. The invoice, order number or payment proof serves as evidence of purchase for exercising return, exchange and warranty rights.
9. Personal Data Protection and Privacy
9.1. Legal Basis
The collection and processing of personal data via the Website are subject to Egyptian Personal Data Protection Law No. 151 of 2020, its executive regulations, and any guidelines issued by the competent data protection authority.
9.2. Data Collected
Types of personal data that may be collected include, without limitation:
- Identity and contact data: name, phone number, email address, delivery address.
- Account and transaction data: login details, order history, purchased products, payment references.
- Technical data: IP address, browser type, operating system, device identifiers, cookies and usage data.
9.3. Processing Purposes
Legal bases and purposes of processing include:
- Performance of the sales contract (processing orders, shipping, invoicing and after‑sales service).
- Compliance with legal obligations (tax, accounting, consumer protection obligations and record keeping).
- Legitimate interests (improving services, fraud prevention, securing payments and the Website).
- Consent (especially for direct marketing communications and certain cookies/trackers).
9.4. User Rights
Data subjects’ rights under Law 151/2020 include the right to:
- Know, access and obtain a copy of their personal data.
- Rectify, update or complete inaccurate or incomplete data.
- Request erasure of data where legally permissible and compatible with mandatory retention obligations.
- Withdraw consent to processing based on consent, especially for direct marketing.
- Object to or restrict certain processing activities, in line with the law.
9.5. Third Parties
Personal data may be shared with third parties strictly on a need‑to‑know basis and for legitimate purposes, such as:
- Shipping and logistics companies (name, address, phone, order number).
- Banks and payment gateways (payment-related data).
- Hosting providers, IT and analytics service providers.
In all such cases, Alfrensia will seek to ensure appropriate contractual and technical safeguards are in place.
9.6. Security Measures
Alfrensia implements reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction, in line with data protection and cybersecurity obligations, noting that no system can be absolutely secure.
11. Intellectual Property
11.1. Ownership
All content on the Website, including but not limited to logos, trademarks, trade names, graphics, images, texts, product descriptions, icons, videos, code and layout, is owned by Alfrensia or its licensors and protected by applicable intellectual property and copyright laws.
11.2. Limited License
You are granted a limited, non‑exclusive, non‑transferable license to access and make personal, non‑commercial use of the Website and its content. Any reproduction, distribution, modification, reverse engineering or commercial exploitation of any part of the Website without prior written consent from Alfrensia is prohibited.
12. Limitation of Liability
12.1. Description
Products are provided “as described” based on manufacturer information and applicable standards. Alfrensia does not guarantee that products will meet any special or non‑standard purpose unless expressly agreed in writing.
12.2. Exclusion
To the maximum extent permitted by Egyptian law, Alfrensia shall not be liable for:
- Indirect, incidental, consequential or special damages, including loss of profits, data or business arising from use of or inability to use the Website or products.
- Temporary unavailability or technical issues affecting the Website, payment gateways or delivery services due to events beyond its reasonable control.
12.3. Statutory Rights
Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable laws, including the non‑waivable statutory rights of consumers under the Consumer Protection Law.
13. Governing Law and Dispute Resolution
13.1. Law
These Terms, and any dispute arising out of or in connection with them, the Website or any sale of products, shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
13.2. Amicable Resolution
Alfrensia aims to resolve any complaint or dispute amicably through its customer service within a reasonable time. Users are encouraged to contact Alfrensia first to seek an amicable solution.
13.3. Legal Action
Without prejudice to their statutory rights, consumers may file complaints with the Consumer Protection Agency (CPA) in Egypt or bring claims before the competent Egyptian courts (including economic courts where applicable) if they believe their rights under the law have not been respected.
14. Amendments to these Terms
14.1. Updates
Alfrensia may amend or update these Terms from time to time to reflect changes in legal requirements, business practices or technical developments. The updated version will be published on the Website with a revised “Last Updated” date.
14.2. Acceptance
Continued use of the Website or further purchases after such amendments have been posted will constitute your acceptance of the revised Terms. You are advised to review this page periodically to stay informed of any changes.